【Abstract】：
The repeated epidemic has affected the hearts of the people all over the country, and also affected the heart of Kloffer engineer Sun Tongli who is on a business trip. It was the Mid-Autumn Festival,
Time：2023/02/07
Every departure is a growth
This time, Sun Gong went to our partner Zhongcai Pipeline Technology Co., Ltd. to install and debug the coating production line. Because it is a brand new production line, he also prepared a detailed training in order to let customers get familiar with the equipment and put it into production as soon as possible.
Zhongcai Enterprise is a national key high-tech enterprise, specializing in the production of PE, PPR, PVC plastic pipe, but also the current domestic product complete, large-scale plastic pipe professional production enterprises, while undertaking environmental protection decorative materials and doors and Windows profiles research work, for the installation of interior and doors and Windows industry has made great contributions to the healthy development.
In the product manufacturing process, all the domestic and international leading intelligent equipment is used. The cooperation with Clover is the coating production line, the length of 40 meters, by feeding machine, turning machine, PUR1300 large plate coating machine, cutting miter saw, trimming machine, cutting machine and other equipment.
"Holiday, do not stop production"
As the market demand for products continues to increase, the production volume of Zhongcai continues to grow, and the production can not be stopped during holidays to maintain the supply of orders.
"Before I went, I first called the customer and made preliminary preparations through the customer's description. Then I booked a ticket for the high-speed train." Sun Gong said.
After arriving at Zhongcai, he first arranged all the equipment, straightened and levelled as a whole, connected with electricity and gas, and adjusted the equipment as a whole after powering on to ensure the normal operation of the equipment in production. Through debugging and training, the customer has a clear understanding of the operation of the equipment, which is of great significance to ensure the high-intensity production of the production line.
After-sales engineers who grew up on the front line
"After-sales service is not a simple walk to the scene, ask about the customer's experience, the real valuable service is to help customers solve problems." Sun Gong said, "Sometimes in the process of service, not everything is smooth, there will be many unexpected situations, such as once, when the customer is doing the installation, the situation is more special, to put the lifting platform of the automatic feeding machine into the pit." When the forklift truck was moving towards the pit, one of the rope suddenly slipped, one side of the equipment fell to the bottom of the pit, and the equipment fell into the pit tilted. When such an emergency suddenly occurred, there was only one thought: to lift the equipment safely and stably from the surface. In this case, in order to protect the equipment and the pit, we found a wooden frame to hold the end of the equipment, and the forklift operator cooperated with it to rise bit by bit. After everyone's joint efforts, the equipment was finally lifted out of the pit, and the equipment was finally balanced to the destination."
There will be many situations in the after-sales service site, but no matter what kind of situation, to think of N solutions for the first time, only in this way, is to achieve a real problem solver, is a qualified after-sales service engineer, which is also the service standard of Kloffer.
With customers, grow together
Years of service work outside, let us have more contact with customers, understand customers, and over time, trust and dependence between customers have been established. Sun Gong said: "This summer is particularly hot, when working in the workshop, customers often send watermelon and cold drinks to let us cool down, sometimes maintenance needs a long time to find the problem, the heart is inevitably anxious, customers will say to solve together, slowly, these will make me feel very warm in the heart, but also to do every detail well, in order to live up to customer expectations."
Qingdao colourful machinery co.,ltd is a company integrating design and research,production,domestic and international sales,we focus on the design and research of various decoration materials surface treatment machine.The initiary team of the organization are professional engineers who has ten years experience in this field，Satisfy customers, satisfy employees, and satisfy partners!
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